SHIPPING POLICY

Shipping Policy
At Clevé, we are committed to providing you with a seamless and luxurious shopping experience. We ensure that your skincare essentials are delivered efficiently and safely to your doorstep. Please review our shipping terms below to understand how we handle your orders.

Order Confirmation
Upon placing an order with us at www.cleveskincare.com, you will receive an automated confirmation email or message containing the details of your purchase.
Important Note:
To ensure the security of your purchase and prevent fraudulent orders, your order is only confirmed after a verification call. Please keep your mobile phone on and accessible.
If the order is not confirmed after 3 call attempts, it will be automatically canceled. We appreciate your cooperation in helping us process your order quickly.

Order Processing Time
We prioritize the immediate processing and dispatch of your order.
• Standard Processing: Items are typically sourced and prepared for dispatch within 3-5 working days.
• Out of Stock: If an item is temporarily unavailable, our Customer Support Representative will contact you immediately to provide an estimated dispatch date or offer an alternative.
Shipping Charges
• We aim to keep your self-care journey affordable and convenient. Therefore, we are pleased to offer Free Shipping on all orders nationwide.
Domestic Shipping (Pakistan)
• We partner with Pakistan’s leading courier services (such as Postex ) to safely ship your parcel to your location.

Estimated Delivery Times:
• Major Cities: 3 to 5 working days.
• Other Cities: 5 to 7 working days.

Shipping Address Details
Your parcel will be delivered exclusively to the address provided during checkout. To ensure a smooth delivery experience, please provide:
• A complete address (House #, Street #, Sector/Area).
• A nearby famous landmark (e.g., near X Mosques, behind Y Market) to assist the rider in locating your address quickly.

Tracking and Support
If you encounter unexpected delays or have not received your order within the expected time frame, please contact our support team. We are here to help!
• Email: cleveskincare@gmail.com
• WhatsApp: 0315-4010082
To assist us in serving you better, please have your Order Number ready when you contact us.

At Clevé, your satisfaction is our top priority. We value your trust and look forward to delivering the best in skincare to you.