RETURNS AND EXCHANGE

RETURNS & EXCHANGE
At Clevé, we want you to be absolutely delighted with your skincare journey. If you ever need to return or exchange a product, we have outlined our straightforward policy below to assist you.
RETURN POLICY
We strive for perfection. If you receive an incorrect or damaged item, we will fully replace it or provide a solution immediately.
Additionally, if you change your mind about a product and no longer wish to use it, you can return it to us under the following conditions:
• Condition: Products must be unopened, sealed, and in their original packaging. Due to hygiene reasons, we cannot accept used or opened skincare products.
• Time Frame: You must initiate the return within 24 hours from the date of receipt.
• Documentation: Please include your proof of purchase (Order ID) with the return.
• Shipping Costs: For "change of mind" returns, the customer is responsible for the return shipping charges.
HOW TO RETURN AN ITEM
Here is how you can initiate a return:
• Capture Evidence: If the item is damaged or faulty, please take clear pictures immediately.
• Contact Us: Email us at cleveskincare@gmail.com or WhatsApp us to request a return.
• Details Required: In your message, please state the Reason for Return, your Order Number, and the Name of the Item(s).
• Pack It: Pack the products securely in their original packaging with the seal intact.
• Refund Method: Once we receive your return and verify its condition, we will issue you a Store Coupon for the same amount as the returning item.
EXCHANGE POLICY
Clevé offers a 7-Day Goodwill Exchange Policy, provided that:
• The item is returned in its original packaging.
• The seal is completely intact.
• The product packaging has not been tampered with.
Important: Items purchased during a SALE cannot be exchanged or returned unless the product received does not match the one you ordered.

HOW TO EXCHANGE AN ITEM
• Email us at cleveskincare@gmail.com or contact us on WhatsApp to request an exchange.
• Specify the reason for the exchange, your Order Number, and the items you wish to exchange.
• Once approved, we will guide you through the process to send your chosen replacement item.
CANCELLATION POLICY
If you need to cancel an order, please notify us immediately.
• Timing: We typically dispatch orders within 2 to 3 days. Cancellations are only possible before the order has been shipped.
• Shipped Orders: Once you have received a tracking number or the order has been handed to the courier, we are unable to cancel it.
How to Cancel:
Please contact us via:
• Email: cleveskincare@gmail.com
• WhatsApp: 0315-4010082
To assist us in serving you better, kindly have your Order Number ready when you contact us.
We are here to assist you in any way we can. If you have any questions or concerns regarding returns, exchanges, or cancellations, please feel free to reach out. Your satisfaction is our priority at Clevé.